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Queuing Model Excel 2.0

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Queuing Model Excel 2.0

Author Company: Bizpep

Queuing Model Excel 2.0 Calculate the number of service staff to minimize service and waiting costs.

Customer 2.0 Screenshots reviewed in Personal Finance directory of Business&Finance

File Size: 151 kB
OS: Windows 98 / NT / 2000 / ME / XP / VISTA
License: Shareware - Time Limit, free to try, 27.00 to buy.

Software Developed by Bizpep

Download now (151 kB)

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Description :

Queuing Model Excel - Optimize service staff to minimize costs.

Internet and Computer Activity Monitoring 5.1

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

This is the Shareware version. The full version can be purchased by clicking on the "Buy Now" button below for around $27.00 USD.

Click to buy from RegNow